Microsoft Dynamics 365

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Microsoft Dynamics 365
Operating systemMicrosoft Windows
Typeenterprise resource planning, customer relationship management and human resource management
LicenseProprietary software

Microsoft Dynamics 365 is a product line of Enterprise Resource Planning (ERP) and Customer relationship management (CRM) applications announced by Microsoft in July 2016 and released on November 1, 2016.

On July 1, 2017, the Dynamics 365 line was repackaged so that the CRM applications are now called the "Customer Engagement." The ERP applications are now called Microsoft Dynamics 365 Finance and Operations for bigger companies and Microsoft Dynamics 365 Business Central for SMB.

Featured applications[edit]

Microsoft Dynamics 365 contains a lot of different applications:[1]

Microsoft itself uses the Customer Service module to manage the process of updating Windows operating systems to the latest versions.[2]

Microsoft Dynamics industry accelerators[edit]

Industry accelerators are based on Common Data Model and they include powerful connected experiences that are designed to support common, existing business needs for specific industries, enabling solutions that deliver new insights and more personalized customer engagements.[3] Microsoft Power Platform and industry accelerators create a unique opportunity for ISVs to provide solutions for different scenarios and levels of development. This image shows the opportunities for ISVs who build on top of the platform and the industry accelerators.[4]


  1. "Microsoft Dynamics 365" Microsoft website
  2. Foley, Mary Jo (19 August 2019). "Microsoft is using Dynamics 365 to manage Windows Update releases". ZDNet. Retrieved 18 September 2019.
  3. "Microsoft Dynamics 365 Community". Microsoft.
  4. "ISV opportunity view". Microsoft.